Frequently Asked Questions - Info
At Plug we believe in spreading the Plug love in lots of ways.
This includes operating a free guestlist to be able to reward and say thank you for good people doing good things, either for Plug or others.
If you are lucky enough to be in receipt of a free guestlist place at Plug, we consider this a privilege and not a right, and as such we respectfully request (as a condition of entry) that you donate £1 to the nominated charity.
With your help, Plug has donated over £20,000 since 2007
Charities that we have donated to in the past include:-
Breast Cancer Care, Spinal Uni, Sheffield Children's Hospital, Autistic Society, MIND, Alzheimers Society, DEC East African Appeal ,Roundabout a Local Youth Housing Charity, Peak District Mountain Rescue, Help the Heroes, Age Concern, 4SLC Stocksbridge Leisure, Yorkshire Air Ambulance
We have lots of thank you letters and certificates confirming our donations to the chosen charities on display in our Box Office - please feel free to pop in and have a look.
If you are aware of a good cause that might benefit from a Plug donation, please don't hesitate to get in touch.
Plug operates a Challenge 25 age verification policy. This is a mandatory condition of licensed premises. So, if you are lucky enough to look under 25 you will be asked to prove you are over 18 years of age to gain entry to Plug and when buying alcohol. If you are under 18 years of age you are committing an offence if you attempt to buy alcohol. If the ID that you present is suspected to be false or belonging to someone else, you will be refused entry and asked to hand over the ID and it will be passed to the Police.
It is an offence to use fake ID under the following legislation:
- Identity Cards Act 2010 Section 6 (1)
- Forgery and Counterfeiting Act 1981 – use of counterfeit ID
- Fraud Act 2006 – Possession of Counterfeit ID
We accept the following forms of ID:-
ANY 'PASS' accredited ID must have PASS hologram
Information on the PASS scheme can be found here:-
Tickets can be purchased online at:
Alt Seen Eye
19 Charles Street,
We open at different times depending on the event, therefore please check the listings for door times.
For various reasons we are unable to confirm set times. Please make sure you are down early to avoid disappointment.
If you are a band or DJ you can fill in our online form at the following address:
An alternative is to send your demos to the following address:
14 - 16 Matilda St
Guestlist privileges are available for Plug Staff, Plug friends, press, DJ guests, competition winners and companies affiliated with Plug. Guestlist closes for free entry at Midnight every night.
Plug operates a casual dress code so jeans and trainers are allowed. If you'd like to check if a particular item of clothing is allowed ‚ please call the office between 10am-6pm.
In the event of you losing an item at Plug, please email firstname.lastname@example.org and include as much information as you can about the item, and your contact details, as this should hopefully speed the process along.
It can take a day or so for items to be retrieved, so if it can't be found immediately, it may still turn up. However, Plug cannot take any responsibility for items lost in the venue - if it is too valuable to lose, don't bring it to a club!
Items found in the club, or left in the cloakroom, will be kept for a period of 2 months. After this, they will be donated to charity. You have been warned!
For security reasons, we are not allowed to give out these details.
We advise you search the Internet for their booking agent's info or their management team who will be able to help you further with your enquiry.
Also ‚ check their inlays in their CD's. They often have this information there.